What delivery options do you have?
We offer worldwide shipping at Cosmic Saint on all orders. This service includes a same day dispatch on all orders placed before 1.30pm (UK time). We can ship to almost any country provided we have a full and correct delivery address.
Do you deliver to packstations?
We can deliver to packstations but in many cases orders sent to pack stations are sent back to us. We realise this can be frustrating for people waiting for an item as it adds a large delay on receiving the order. So we do ask that customers provide an alternate address to a pack station where possible to help with the delivery of their order. Please be aware that if you have no other alternative and we do send your item to a packstation but it is returned to us, you will need to pay a £3.75 delivery charge to get the item sent back to you or we will refund your original purchase less £3.75 for delivery costs.
Do you delivery to PO box and BFPO?
Yes we are able to offer delivery to PO boxes and BFPO and we follow the recommended guidelines supplied by Royal Mail, however unfortunately we cannot offer a guaranteed delivery.
How long will it take to get to me?
For UK delivery we normally advise that orders take around 2 - 3 working days. For Europe delivery we normally advise that orders take around 4 - 10 working days . For rest of the world countries we normally advise that orders take around 10 -20 working days. Please note that countries needing customs may take a little longer to reach you, also these times are only suggested and are in line with Royal Mail delivery times. This is not a guaranteed service and deliveries may be subject to delays and disruptions during busy periods. Please be aware that during UK bank holidays and particularly busy seasonal times of the year delivery may take a little longer than normal.
Unwanted goods may be returned for a refund or exchange.
You do not need to inform us if you wish to return/exchange your goods. Please return them in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receipt of your goods using the Returns Form provided.
Please ensure you return all goods to us in their original packaging as the goods are second hand without the packaging and we may not therefore be able to exchange them.
Simply send your goods back to our return address as shown below:
c/o Cosmic Saint
123 Summerwood Road
Please include a note inside the parcel with the name of the person who placed the order and the date the order was placed, your PayPal or credit card transaction ID number, the item description and what size you want the item exchanged to (if applicable) and also the return address you want the parcel to be shipped to.
We aim to process your returned parcel within 48 hours upon receipt. Please note the amount of the refund may not appear on your credit card or bank statement for 5 to 7 working days, depending on how quickly your credit card company or bank proceed the refund. Please note postage costs are not refunded.